Email

The best way to get help is to email help@seas.ucla.edu.

Text message with your phone

Open your texting app on your phone.
In the recipient field, enter help@seas.ucla.edu instead of phone number.
Write your message : include your name, UCLA ID number, and short question / email address.
Send text. Your cell phone provider will convert your message into an email.

Phone

Support: (310) 206-6864 ( voice only )

Hours

Monday – Friday
8:00 am – 12:00 pm
1:00 pm – 4:30 pm

Address

2684 Boelter Hall
Los Angeles, CA
90095-1600

Notes

  • SEASnet staff monitor all essential services during non-business hours. All other issues must wait until the next business day.
  • If you suspect a security problem with your account, please contact SEASnet immediately.
  • Lost and found items left in the SEASnet labs are turned in to 6426 Boelter Hall.

Staff

Administration:
Wibowo, Nicodemus (Nico) – SEASnet Director

Help Desk:
Hernandez-Torres, Miguel – IT Helpdesk Manager and Lead Technical Support
Gomez, Eddie – IT Support Technician
Tsang, Andrew – IT Support Technician

Infrastructure:
Chavarria, Diedrich – System Administrator
Dai, Yong – Infrastructure Manager and System Administrator
Harris, Carey – Computer Labs Support
Hua, Vincent – Network and Security Administrator
Vacant – Lab Manager

Applications and Information Systems:
Chieu, Orachat – Information Systems and Software Engineering Manager
Guo, Bessie – Software/Database/Support Engineer
Henderson, Brook – Software/Database/Support Engineer
Kath, Kat – Support Business and Instructional Technology Specialist
Leonardo, Mauro – Software/Database/Support Engineer
Qiu, Elina – Software/Database/Support Engineer
Yamauchi, Miyo – Software/Database/Support Engineer

Facility:
Aguirre, Gilbert – Network Cabling Technician