SEASnet Departmental Support Services (Administrative Staff Network)
SEASnet offers no-cost computing support for administrative staff fully funded through 19900 funds, based on departmental 19900 FTE (Full-Time Equivalent). Depending on the department’s FTE, SEASnet may also provide complimentary support for a limited number of machines used by student or part-time employees. These machines will have limited access permissions.
Included Services:
- Initial setup of one computer (less than five years old) with SEASnet-approved hardware. Machines that do not meet SEASnet’s specifications may incur setup or monthly support fees. Approved setups include the following software:
- Operating System: Windows 10/11
- Networking Software: Samba (for shared drives)
- Document Sharing: Box Drive (for sharing documents outside your unit)
- Productivity Suite: Microsoft Office
- Email Client: Gmail via Chrome
- Backup Software: Veritas
- Anti-Virus/Malware Protection: Trellix Endpoint Security
- Terminal Emulation: PuTTY SSH client (for eastaff interface) and Hummingbird’s TN3270 (for AIS interface)
- Web Browsers: Edge, Firefox, Chrome
- SFTP Client: PuTTY (being phased out, no longer installed)
- PDF Readers: Adobe Cloud (UCLA Site License)
- Utilities/Add-ins: QDB add-ins for Excel
Backup Policy:
SEASnet provides backups of work-related data with the following conditions:
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- Desktop Backups: Backups are only performed on desktops connected to the Engineering network overnight. Laptops are excluded from nightly backups as they are typically not connected during the backup schedule. To ensure backups occur, please leave your desktop powered on overnight.
- Backup Schedule: Weekly differential backups and monthly full backups, with a maximum backup size of 30GB.
- Storage Limit: Users exceeding the 30GB backup limit will have their backups disabled until the excess data is reduced.
- Personal Data: SEASnet does not back up personal files. Users are responsible for ensuring that only work-related data is saved and backed up.
- Data Restoration: A fee will be charged for data restoration if the user has opted out of SEASnet backup services and experiences a drive failure.
Software Requests:
- Requests for software not listed above are considered on a case-by-case basis. Software related to social networking or non-business purposes may require supervisor approval. SEASnet will inform departments if additional costs apply.
Machine Maintenance:
- SEASnet handles general maintenance, including security updates, disk cleanups, and system patches.
Printer Support:
- SEASnet offers assistance in choosing and supporting personal or network printers. If you’re uncertain about printer selection or support requirements, contact the Help Desk.
Laptop Support:
- SEASnet provides laptop support for departmental MSOs or heads. Other laptops require an SEASnet Service Request.
Remote Access Configuration:
- SEASnet can configure your machine for remote access, allowing you to connect from home. However, due to potential security risks, remote access requests must be approved by your department head. To secure your machine:
- Always use VPN software when accessing your PC remotely.
- Ensure your account has a strong, difficult-to-crack password.
- SEASnet will configure your machine with:
- Account lockout after multiple failed login attempts.
- A firewall that is installed and operational.
Home Machine Support:
- While SEASnet does not support home machines, we understand that some staff may use personal devices for work. You can submit a SEASnet Service Request and bring your machine in for assistance. Labor will be charged at the approved campus rate, and you must back up all important data before service. Coordinate requests for home machine work through the Help Desk.